The ENHANCE Programme

The ENHANCE Programme – Enhancing doctor-patient communication skills

The ENHANCE Programme provides coordinated skills and strategies that can
be used, as you need them, to help with every patient interaction.
Here are some familiar situations that can be enhanced by improving your
patient communication skills:

• Patients who cannot or do not want to adhere to a treatment strategy
• When an inadequate patient history causes you to miss a diagnosis
• Patients who raise key concerns at the conclusion of the consultation
• Patients who do not understand their diagnosis and management
• When following a “best practice” clinical guideline is simply not possible
• Patients with symptoms but no medically explained cause
• Patients with a long “shopping list” of issues
• Patients who consult you too late, too early, too frequently, or for no reason
• Misinformed patients (especially in the case of internet self-diagnosis).