Course Reference List

Eliciting Patient Concerns

1. Braddock CH 3rd, Snyder L. The doctor will see you shortly: the ethical significance of time for the patient-physician relationship. J Gen Intern Med. 2005;20(11):1057-1062. Accessed January 22, 2022.  http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1490262/pdf/jgi_217.pdf


2. Baker LH, O’Connell D, Platt FW. “What else?” Setting the agenda for the clinical interview. Ann Intern Med. 2005;143(10):766-770. Accessed January 22, 2022.
http://annals.org/article.aspx?articleid=718863


3. Nystrup J, Larsen J-H, Risør O. Developing communication skills for the general practice consultation process. Sultan Qaboos Univ Med J. 2010;10(3):318-325. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3074725/pdf/squmj-10-3-318.pdf

4. Middleton JF, McKinley RK, Gillies CL. Effect of patient completed agenda forms and doctors’ education about the agenda on the outcome of consultations: randomised controlled trial [published correction appears in BMJ. 2006;332(7555):1418]. BMJ. 2006;332(7552):1238-1242.  Accessed January 22, 2022. http://www.bmj.com/content/332/7552/1238.pdf%2Bhtml

5. Lippman H, Davenport J. Sued for misdiagnosis? It could happen to you. J Fam Pract. 2010 Sep;59(9):498-508. Accessed January 22, 2022.
http://www.mdedge.com/jfponline/article/64030/sued-misdiagnosis-it-could-happen-you

 

6. Tylee A, Freeling P, Kerry S, Burns T. How does the content of consultations affect the recognition by general practitioners of major depression in women? Br J Gen Pract. 1995;45(400):575-578. Accessed January 22, 2022.
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1239431/pdf/brjgenprac00014-0011.pdf

7. Rahman A, Tasnim S. Twelve tips for better communication with patients during history-taking. ScientificWorldJournal. 2007;7:519-524. Accessed January 22, 2022.
http://www.hindawi.com/journals/tswj/2007/842305/abs/

8. Cape J, McCulloch Y. Patients' reasons for not presenting emotional problems in general practice consultations. Br J Gen Pract. 1999;49(448):875-879.  Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1313556/pdf/10818651.pdf

9. Sankar P, Jones NL. To tell or not to tell: primary care patients' disclosure deliberations. Arch Intern Med. 2005;165(20):2378-2383.  Accessed January 22, 2022.
http://archinte.jamanetwork.com/article.aspx?articleid=486785

10. Alexander GC, Tseng CW. Six strategies to identify and assist patients burdened by out-of-pocket prescription costs. Cleve Clin J Med. 2004;71(5):433-437. Accessed January 22, 2022.

https://www.ccjm.org/content/71/5/433.long

 

11. Alexander GC, Casalino LP, Tseng CW, McFadden D, Meltzer DO. Barriers to patient-physician communication about out-of-pocket costs. J Gen Intern Med. 2004;19(8):856-860. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1492500/pdf/jgi_30249.pdf


12. Hardee JT, Platt FW, Kasper IK. Discussing healthcare costs with patients: an opportunity for empathetic communication. J Gen Intern Med. 2005;20(7):666-669. Accessed January 22, 2022.  http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1490152/pdf/jgi_05130.pdf

13. Lussier MT, Richard C. Should family physicians be empathetic?: YES. Can Fam Physician. 2010;56(8):740-742, 744-746. Accessed January 22, 2022.
http://www.cfp.ca/content/56/8/740.full.pdf+html

14. Coulehan JL, Platt FW, Egener B, et al. “Let me see if I have this right...”:words that help build empathy. Ann Intern Med. 2001;135(3):221-227. Accessed January 22, 2022.

https://pubmed.ncbi.nlm.nih.gov/11487497/

15. Ha JF, Longnecker N. Doctor-patient communication: a review. Ochsner J. 2010;10(1):38-43. Accessed January 22, 2022.
https://pubmed.ncbi.nlm.nih.gov/21603354/

 

16. Riess H, Kelley JM, Bailey R, Konowitz PM, Gray ST. Improving empathy and relational skills in otolaryngology residents: a pilot study. Otolaryngol Head Neck Surg. 2011;144(1):120-122. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pubmed/21493400


17. Spector RA. Plaintiff’s attorneys share perspectives on patient communication. J Healthc Risk Manag. 2010;29:29-33. Accessed January 22, 2022. 
http://www.ncbi.nlm.nih.gov/pubmed/20151374


18. Johnson LJ. Good rapport with patients helps lessen lawsuit risk. Med Econ. 2011;88(1):65. Accessed January 22, 2022.

https://www.medicaleconomics.com/view/good-rapport-patients-helps-lessen-lawsuit-risk


19. Haslam N. Humanising medical practice: the role of empathy. Med J Aust. 2007;187(7):381-382.  Accessed January 22, 2022.
https://www.mja.com.au/journal/2007/187/7/humanising-medical-practice-role-empathy


20. Gehlert S, Browne T,eds. Handbook of Health Social Work. 2nd ed.Hoboken, NJ: John Wiley & Sons;2012. Accessed January 22, 2022.
http://books.google.com.au/books?id=LRTGZTa3Gb4C&printsec=frontcover#v=onepage&q&f=false

 

21. Suchman AL, Markakis K, Beckman HB,Frankel R. A model of empathic communication in the medical interview. JAMA. 1997;277(8):678-682. Accessed January 22, 2022.
http://jama.jamanetwork.com/article.aspx?articleid=414372

 

22. Pollak KI, Arnold RM, Jeffreys AS, et al. Oncologist communication about emotion during visits with patients with advanced cancer. J Clin Oncol. 2007;25(36):5748-5752. Accessed January 22, 2022. https://ascopubs.org/doi/10.1200/JCO.2007.12.4180  


23. Finset A. Emotions, narratives and empathy in clinical communication. Int J Integr Care.2010;10(suppl): e020. Accessed January 22, 2022.
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2834911/pdf/ijic2010-2010020.pdf


24. Epstein RM, Mauksch L, Carroll J, Jaén CR. Have you really addressed your patient’s concerns? Fam Pract Manag. 2008;15(3):35-40.  Accessed January 22, 2022.
http://www.aafp.org/fpm/2008/0300/p35.pdf


25. Kinnersley P, Edwards A, Hood K, et al. Interventions before consultations for helping patients address their information needs. Cochrane Database Syst Rev. 2007;(3):CD004565. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pubmed/17636767

 

26. Maguire P, Faulkner A, Booth K, Elliott C, Hillier V. Helping cancer patients disclose their concerns. Eur J Cancer. 1996;32A(1):78-81. http://www.ncbi.nlm.nih.gov/pubmed/8695247

 

Reference List updated January 22, 2022.