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4. Dyche L, Swiderski D. The effect of physician solicitation approaches on ability to identify patient concerns. J Gen Intern Med. 2005;20(3):267-270. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1490080/

5. Narain J, 2012 “One-year-old boy died of meningitis because doctors ignored his mother” Daily Mail. November 20, 2012. Accessed January 22, 2022. http://www.dailymail.co.uk/health/article-2236034/Baby-boy-dies-meningitis-hospital-doctors-twice-fail-spot-symptoms.html

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10. Braddock CH 3rd, Snyder L. The doctor will see you shortly: the ethical significance of time for the patient-physician relationship. J Gen Intern Med. 2005;20(11):1057-1062. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1490262/pdf/jgi_217.pdf

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15. Cheek, B. John Launer on narrative based medicine. Updated January 2010. Accessed January 22, 2022.

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16. Bakic-Miric NM, Bakic NM. Successful doctor-patient communication and rapport building as the key skills of medical practice. Med Biol. 2008;15(2):74-79. Accessed January 22, 2022. http://facta.junis.ni.ac.rs/mab/mab200802/mab200802-08.pdf

17. Calgary-Cambridge Guide to the Medical Interview-Communication Process. Accessed January 22, 2022. https://www.bradfordvts.co.uk/wp-content/onlineresources/communication-skills/teach-communication-skills/calgary-cambridge/04b%20calgary%20cambridge%20guide%20quick%20reference%20guide.pdf

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20. Bednarski M. Physician’s guide to the patient-centered interview. Published 2009. Accessed January 22, 2022. https://www.dropbox.com/s/typwfdu7pjfeovs/C1_Ref27_Bednarski_2009.pdf?dl=0

21. Marcinowicz L, Konstantynowicz J, Godlewski C. Patients' perceptions of GP non-verbal communication: a qualitative study. Br J Gen Pract. 2010;60(571):83-87. Accessed January 22, 2022. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2814260/

22. Broome B, Broome R. Native Americans: traditional healing. Urol Nurs. 2007;27(2):161-163, 173. Accessed January 22, 2022. https://pubmed.ncbi.nlm.nih.gov/17494460/

23. Foxman S. Forget what is said or how it’s said; for doctors and patients, non-verbal communications-body language-can speak volumes. Dialogue. 2009;5(3):25-28. Accessed January 22, 2022. https://www.dropbox.com/s/hbgxx717oynilt6/C3_Ref23_Foxman_2009.pdf?dl=0

24. Rowe MB. Wait-time and rewards as instructional variables: their influence on language, logic, and fate control. Part 1: wait-time. J Res Sci Teaching. 1974;11(2):81-94. Accessed January 22, 2022. http://onlinelibrary.wiley.com/doi/10.1002/tea.3660110202/full

25. Levinson W, Gorawara-Bhat R, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA. 2000;284(8):1021-1027. Accessed January 22, 2022. http://jama.jamanetwork.com/article.aspx?articleid=193022

26. Spector RA. Plaintiff's attorneys share perspectives on patient communication. J Healthc Risk Manag. 2010;29(3):29-33. Accessed January 22, 2022.
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27. Johnson LJ. Sharpen communication skills to lessen lawsuit risk. Med Econ. 2011;88(2):48. Accessed January 22, 2022. https://www.medicaleconomics.com/view/sharpen-communication-skills-lessen-lawsuit-risk

28. Levinson W, Roter DL, Mullooly JP, Dull VT, Frankel RM. Physician-patient communication: the relationship with malpractice claims among primary care physicians and surgeons. JAMA. 1997;277(7):553-559. Accessed January 22, 2022.
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29. Banja JD. Empathy in the physician’s pain practice: benefits, barriers, and recommendations. Pain Med. 2006;7(3):265-275.  Accessed January 22, 2022.
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30. Hardee JT. An overview of empathy. Perman J. 2003;7(4): 51-54. Accessed January 22, 2022. http://www.thepermanentejournal.org/files/Fall2003/cpc.pdf

31. Lussier MT, Richard C. Should family physicians be empathetic?: YES. Can Fam Physician. 2010;56(8):740-742, 744-746. Accessed January 22, 2022.
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32. Kim SS, Kaplowitz S, Johnston MV. The effects of physician empathy on patient satisfaction and compliance. Eval Health Prof. 2004;27(3):237-251. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pubmed/15312283

33. Riess H, Kelley JM, Bailey R, Konowitz PM, Gray ST. Improving empathy and relational skills in otolaryngology residents: a pilot study. Otolaryngol Head Neck Surg. 2011;144(1):120-122. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pubmed/21493400

34. Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract. 2002;15(1):25-38. Accessed January 22, 2022. http://www.ncbi.nlm.nih.gov/pubmed/11841136

Reference List updated January 22, 2022.