Astute Doctor

Webinar Series Overview

Astute Doctor Webinar Series


Get information quickly without rushing the patient

Use powerful phrases that show empathy and caring

Handle disgruntled patients without losing your cool

Motivate patients to go along with the treatment plan

Generate patient loyalty and word-of-mouth referrals

Make every encounter more efficient

Improve patient experience

CME Astute Doctor

CME Accredited

ScientiaCME Logo - accreditation provider

Scientia CME designates this enduring material

for a maximum of

2.50 AMA PRA Category 1 Credit(s)TM

Learn How To:

Strengthen rapport with patients

Create a comfortable environment for patient communication

Efficiently manage patient encounters

Structure the encounter for physician productivity

Optimize patient health outcomes

Deliver the right question at the right time

Uncover critical information quickly

Help patients remember and recall information

Overcome barriers to health goal achievement

About the Speaker

A leader in the field of physician-patient communication, Andrew Golden M.D. has dedicated much of his extensive career to educating physicians on how to make the most of their interactions with patients.

Dr. Golden is a graduate of the University of Rochester School of Medicine where he completed his M.D. and a residency in family medicine. Dr. Golden joined Kaiser Permanente (KP) in 1978 where he worked until his retirement in 2015. During his time at KP, Dr Golden served in many senior roles including Education Chairman, Chief of Family Practice and Director of Service Quality.

Over the last 15 years, Dr. Golden has been responsible for developing curriculum and delivering communication skills training to thousands of KP physicians in southern California which has resulted in outstanding year-on-year communication performance scores. Based in San Diego, Dr Golden continues to consult to KP and is the Medical Director at Astute Doctor Education.

Andrew Golden M.D. Physician-Patient Communication Expert

Andrew Golden, M.D.

Medical Director,

Astute Doctor Education

List of Webinars

Webinar 1: Building trust in the first 2 minutes

Webinar 2: Dealing with the angry patient

Webinar 3: Getting the information you need quickly

Webinar 4: Game plans for efficient patient encounters

Webinar 5: Minimizing “hand on the door knob” concerns

Webinar 6: Using patient insights to deliver better care

Webinar 7: Empathy is your secret strategy

Webinar 8: Helping the non-motivated patient find reasons to change

Webinar 9: Explanations patients can understand and remember

Webinar 10: Negotiating a plan that works

Purchase Options

Buy webinar series or premium bundle

Volume discounts for groups of 10+

Included in resident plan (no CME)