Astute Doctor

Build strong rapport with patients quickly

Gain your patient’s respect

Lead patient interaction

Facilitate open, productive patient dialogue

Avoid relationship-stopping gaffes

Achieve breakthrough in patient understanding and acceptance

The University of Arizona College of Medicine – Tucson

designates this enduring material for a maximum of

1.00 AMA PRA Category 1 Credit(s)^TM

Create a good first impression

Understand the patient’s expectations of a “good” encounter

Ensure a good patient experience

Achieve structure (and why it’s so important)

Verify you and your patient are “on the same page”

Adapt your approach to meet the patient’s style

Use silence effectively

Incorporate more meaningful words

Apply appropriate humor

Avoid certain unhelpful behaviors

Pre-course Activity

Chapter 1: Introduction and overview

Chapter 2: Techniques for building rapport

Chapter 3: Delivering a good encounter every time

Chapter 4: Providing structure to the encounter

Chapter 5: Course Posttest

Chapter 6: References

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