Astute Doctor

Course Overview

Managing Difficult Patients

Transform a difficult interaction into a productive dialogue

Understand psychological drivers of difficult behaviors

Strategically manage difficult encounters

Avoid responses that worsen difficult interactions

Minimize factors that contribute to difficult relationships

Overcome difficult behaviors to achieve health goals

Physician-patient communication. A collection of difficult patients displaying difficult behaviors

CME Accredited

The University of Arizona College of Medicine - Tucson - Accreditation ProviderLogo

The University of Arizona College of Medicine – Tucson

designates this enduring material for a maximum of

2.00 AMA PRA Category 1 Credit(s)TM

Learn How To:

Recognize difficult patient encounters

Identify characteristics of 7 difficult patient types

Use collaboration with difficult patients

Identify when empathy will improve a difficult interaction

Appropriately adjust the power balance in the relationship

Use effective strategies for each difficult patient type

Confidently conduct interactions with difficult patients

Course Structure

Pre-course Activity

Chapter 1: Who is the difficult patient?

Chapter 2: The Angry Abuser

Chapter 3: The Complainer

Chapter 4: The Manipulative Help-Rejecter

Chapter 5: The Entitled Demander

Chapter 6: The Self-Destructive Denier

Chapter 7: The Dependent Clinger

Chapter 8: The Indifferent Obstructor

Chapter 9: Course Posttest

Chapter 10: References

Purchase Options

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Volume discounts for groups of 10+