Astute Doctor

Astute doctor Patient interactions

Managing Difficult Patients

A 2-hour interactive online CME course for strategically minded physicians to get the most out of every patient encounter.

Managing difficult patients

Doctors can feel pushed to their limit when they encounter a “difficult” patient, and several factors contribute to making a patient interaction challenging. Understanding the reasons behind these challenging interactions is a helpful first step in reducing their frequency.

The Managing Difficult Patients online CME course will help you turn problematic encounters into productive ones. Through understanding the psychological drivers of difficult behaviors, avoiding responses that worsen difficult interactions you will implement successful strategies to overcome them.

Explore how to...

Transform a difficult interaction into a productive dialogue

Understand psychological drivers of difficult behaviors

Strategically manage difficult encounters

Avoid responses that worsen difficult interactions

Minimize factors that contribute to difficult relationships

Overcome difficult behaviors to achieve health goals

doctor patient consult worried stress

CME Accredited

The University of Arizona College of Medicine - Tucson - Accreditation ProviderLogo

The University of Arizona College of Medicine – Tucson

designates this enduring material for a maximum of

2.00 AMA PRA Category 1 Credit(s)TM

Develop your ability to...

Recognize difficult patient encounters

Identify characteristics of 7 difficult patient types

Use collaboration with difficult patients

Identify when empathy will improve a difficult interaction

Appropriately adjust the power balance in the relationship

Use effective strategies for each difficult patient type

Confidently conduct interactions with difficult patients

Structured to make your learning efficient and effective

Pre-course Activity

Chapter 1: Who is the difficult patient?

Chapter 2: The Angry Abuser

Chapter 3: The Complainer

Chapter 4: The Manipulative Help-Rejecter

Chapter 5: The Entitled Demander

Chapter 6: The Self-Destructive Denier

Chapter 7: The Dependent Clinger

Chapter 8: The Indifferent Obstructor

Chapter 9: Course Posttest

Chapter 10: References

What are your purchase options?

Buy single course, or

 the premium bundle of all 8 courses and 10 webinars

Managing Difficult Patients

Turn problematic behaviors into productive patient encounters